🔒 Privacy Policy
Effective Date: 31st April 2025.
At S.O.O Clean Services, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your data when you use our website, contact us, or book our cleaning services.
1. Who We Are
S.O.O Clean Services is a professional cleaning company based in Warrington, serving clients across England.
If you have any questions about this policy, you can reach us at:
Call Us: 07856592961
Email: Info@soocleanservices.co.uk
Website: Soo Clean Services
2. What Information We Collect
We may collect the following personal information when you interact with us:
- Full name
- Phone number
- Email address
- Home or business address
- Details about your property or service request
- Payment details (if applicable)
- Communication history (emails, messages, or calls)
We also collect non-personal data such as website usage statistics via cookies (see Section 7).
3. How We Use Your Information
We only use your data for specific, legitimate purposes, including:
- To process your cleaning service bookings
- To contact you regarding your appointments or quotes
- To send service updates or offers (with your consent)
- To respond to inquiries or customer support
- For invoicing and payment processing
- To improve our website and customer experience
4. Legal Basis for Processing
We process your data under one or more of the following legal bases:
- Contractual Obligation: To provide services you’ve requested
- Consent: When you sign up for offers or newsletters
- Legitimate Interest: To manage and improve our services
- Legal Compliance: To meet tax or regulatory obligations
5. How We Store & Protect Your Data
- We store personal data on secure systems with password protection
- We limit access to authorised staff only
- We do not store full card payment data (processed via secure third parties)
- Data is retained only for as long as necessary for service, legal, or operational needs (usually up to 6 years)
6. Sharing Your Data
We do not sell, rent, or trade your information.
We may share limited data only with:
- Trusted service partners (e.g., payment processors)
- Law enforcement, only if legally required
- HMRC or auditors, where legally obligated
All third parties are GDPR-compliant and contractually bound to protect your data.
7. Cookies & Website Tracking
Our website may use cookies or analytics tools (e.g., Google Analytics) to improve user experience and track website performance. You can manage or disable cookies via your browser settings.
8. Your Rights (UK GDPR)
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (where applicable)
- Object to or restrict certain types of processing
- Withdraw consent for marketing communications at any time
- Complain with the Information Commissioner’s Office (ICO)
📧 To exercise your rights, please contact us at Info@soocleanservices.co.uk.
9. Marketing & Communication
We may send occasional updates or offers by email or SMS — only if you’ve given explicit consent. You can unsubscribe at any time using the link in our emails or by contacting us.
10. Policy Updates
We may update this Privacy Policy occasionally to reflect changes in the law or our services. The latest version will always be posted on our website with the effective date.
✅ Questions or Concerns?
We’re committed to protecting your data. If you have any questions about this policy or your personal information, please get in touch.
S.O.O Clean Services — Clean Spaces, Clear Values.
📞 07856592961 | 🌐 Soo Clean Services | 📧 Info@soocleanservices.co.uk